TITLE: Intake Officer
DEPARTMENT: Domestic Relations
WAGE: $9.70/hr, 40 hrs/week
LOCATION: Susquehanna County Courthouse
REPORTS TO: Director of Domestic Relations
POSITION STATUS: Union, Full-Time
Education/Training: High School Diploma or Equivalent
Knowledge, Skills, and Abilities:
The Officer must be skilled in relating well with the general public, either in person or on the phone, and must be able to understand people’s personal, social and financial problem, and be able to deal with stressed and occasionally irate people. Not all situations fit easily within established categories and the Intake Officer is expected to use sound discretion within legal limits.
Duties and Responsibilities:
The Intake Officer is responsible for interviewing clients and obtaining from them information relevant to their claim, a task which requires an ability to communicate effectively and use social casework skills. The Officer then enters that data/information into a computer system. He or she must, therefore, possess computer skills, including facility with Windows and Windows-based applications, and must be a qualified, competent typist. The Intake Officer is responsible for setting up the paper file on the clients. They give the case a Docket # which is used in the Prothonotary’s Office , where the original docket and information is filed and retained. They are responsible for filing a support complaint and scheduling the case before a Conference Officer. Copies are mailed to the parties by the Conference Officer (Defendant gets one copy by certified mail and the other copy by regular mail. If a certified copy of the complaint is returned to the DRS because of a bad address etc, the Intake worker must work to provide a good address. The certified mail is remailed to the Defendant. If a Defendant fails to pick up the certified mail or it is returned to DRS stating refused/unclaimed, it is handed to the Sheriff to serve on the party. Court costs are then assessed to the party refusing to pick up the document.
From time to time, the Intake Officer is required to do additional clerical tasks and to record the descriptions of conversations with the parties in a support case. The Intake Officer is responsible for IFSA and UIFSA cases , the processing of these and following up by contact with another county or state. The Intake Officer is responsible for processing incoming and outgoing transfers and registrations They process modifications requested by the Defendants and Plaintiffs whether local or out of County or out of state. They schedule a conference for local cases. Sometimes, when directed to do so, the Officer must contact employers and public officials and perform other assigned duties such as locating absent parents and processing referrals from the Human Resources Department, formerly known as DPW (Department of Public Welfare). The Intake Officer is responsible for receiving and distributing information electronically thru the CSNET system from other states.
The ability to relate well with the public and with co-workers is a must.
The Employee is to perform any other tasks or duties as assigned by the Supervisor or Department Head.
After six months probation, employees must be certified through training in several different areas.
Employee must attend New Hire Training, through the Pennsylvania CSE Training institute (PACSETI), as this is mandatory per the Cooperative Agreement. The two week course provides instruction on the foundation of the Title IV-D Child Support Enforcement Program in Pennsylvania with a focus on the regulations, statutes and judicial rules. The course provides an overview of the Pennsylvania Support Enforcement System (PACSES) and incorporates simulated PACSES processing. Training is ongoing and mandatory.
Employee must be able to perform the duties and responsibilities of the position in a normal office environment.
Employee is to perform any other tasks or duties as assigned by the Supervisor or Department Head.
Ability to read and understand documents related to Child Support.
Ability to produce consistent and accurate work.
Ability to communicate and express communication effectively, both orally and in writing.
Ability to work independently and meet deadlines.
The above statements are intended to describe the general nature of and level of duties being performed by a person assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required to perform this position.