Assistant Director of IT

TITLE: Assistant Director of IT

DEPARTMENT: IT

SALARY: $35,000-40,000/year

LOCATION: Susquehanna County Courthouse

REPORTS TO: Director of IT

POSITION STATUS: Full-Time, Non-Union

General:

The Assistant Director of IT is responsible for developing and maintaining internal and external customer contact for support issues and providing a professional and courteous customer experience.

The Assistant Director of IT is a liaison for all departments, throughout all Susquehanna County Government locations, with regard to technology requests, computing system problems, and status of systems availability and repair.

The Assistant Director of IT will be responsible to oversee, under the administrative direction of the IT Director, the daily operations of the network infrastructure devices, including: servers, firewalls, routers, switches, and wireless access points.

 

Minimum Requirements:

  • Bachelor’s Degree in Computer Science or equivalent combination of education and experience.
  • Four (4) years functional experience in an IT customer service support role or demonstrated knowledge, ability, and skills to perform the work.
  • Experience with Microsoft Active Directory, DHCP and DNS administration.
  • Experience with Microsoft Server and Desktop and Linux operating systems.
  • Experience with virtualization, VMWare preferred.
  • Fundamental understanding of LAN/WAN concepts including knowledge of firewalls, and LAN\WAN routing and switching. CCNA certification preferred.
  • Must be able to maintain a positive attitude and exhibit professionalism at all times.
  • Must have an aptitude for support of PC-based applications and the ability to learn line of business applications, as well as support internally developed applications.
  • Must have the ability to perform duties with minimal supervision and prioritize multiple tasks while meeting deadlines.
  • Must have the ability to troubleshoot wide variety of hardware and software issues.
  • Must possess strong written, verbal communication and interpersonal skills.
  • Ability to provide off-hours support 24/7 if needed.

Duties and Responsibilities:

  • Properly documents, prioritizes, and escalates, utilizing the Help Desk ticketing system, all reported problems together with the appropriate resolution required for solving each problem within acceptable timeframe, as defined by the current service levels.
  • Provides communication to appropriate departments and groups regarding system alerts or outages, planned upgrades, restoration activities, and technology asset management.
  • Maintains good customer relations with all Susquehanna County personnel.
  • Research new technologies and make recommendations.
  • Assist with installation, configuration, and maintenance of physical and virtual servers.
  • Assist with installation, configuration, and maintenance of hosted software.
  • Assist with installation, configuration, and maintenance of all network equipment including firewalls, routers, switches, and wireless access points.
  • Maintain changes and basic troubleshooting of VOIP telephone hardware and software.
  • Coordinates and participates in support with hardware and software vendors and their associated departments.
  • Monitors core systems and reviews logs to ensure maximum uptime and efficiency.
  • Maintain inventory of equipment, supplies, and licenses.
  • Identify and troubleshoot hardware, software, and network issues in core systems.
  • Produce appropriate documentation on installations and configuration changes.
  • Performs laptop/tablet/desktop support, including configuration of software/hardware, troubleshooting/repair of software/hardware issues, and support of desktop initiatives and projects, as necessary.
  • In the absence of the IT Director, manages IT Technician.
  • Assists with the administration of the IT Department.
  • Additional duties as assigned.

Physical Requirements:

  • Able to lift up to 50lbs. and climb ladders up to 10 feet.
  • Must be able to work well under busy circumstances and multi-task.

Special Requirements:

  • The applicant must possess a valid Driver’s License and be insurable with a willingness to travel as needed
  • The applicant must have passed the Susquehanna County Background Check with no record of criminal convictions.
  • The applicant must meet and comply with Susquehanna County’s Employment and Acceptable Use Policies.
  • The applicant must be able to handle confidential data, the disclosure of which is protected by law.

 

DISCLAIMER:

The above statements are intended to describe the general nature of and level of duties being performed by a person assigned to this position. They are not intended to be constructed as an exhaustive list of responsibilities, duties, and skills required to perform this position.

I HAVE READ THE ABOVE POSITION DESCRIPTION AND FULLY UNDERSTAND THE REQUIREMENTS SET FORTH THEREIN. I HEREBY ACCEPT THE POSITION OF CLERK OF COURTS 1ST DEPUTY AND AGREE TO ABIDE BY THE REQUIREMENTS AND DUTIES SET FORTH. I WILL PERFORM ALL DUTIES AND RESPONSIBILITIES TO THE BEST OF MY ABILITY.

 

Date: __________________________          _____________________________________

                                                                            Signature Employee

 

Date: __________________________          _____________________________________

                                                                        Signature Department Head

 

In compliance with the Americans with Disabilities Act, the Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the Employer.

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