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911 Coordinator

Job Title:
911 Coordinator
County Name:
Susquehanna County
SUSQUEHANNA COUNTY POSITION DESCRIPTION

TITLE:                             911 COORDINATOR
DEPARTMENT:               DEPARTMENT OF PUBLIC SAFETY
LOCATION:                   SUSQUEHANNA COUNTY 911 COMMUNICATIONS CENTER
REPORTS TO:                 DIRECTOR OF PUBLIC SAFETY
SUPERVISES:                  911 OPERATIONS OFFICER/TELECOMMUNICATOR/TRAINING & ASSURANCE
                                      MANAGER/JNET/TAC/CLEAN
SALARY:                        $56,280.35                                                                                            
POSITION STATUS:         NON-UNION

GENERAL: 
The 911 Coordinator, under the administrative direction of the Director of Public Safety, will be responsible for the overall management and operations of the Susquehanna County 911 Center and all facets of Susquehanna County Emergency Communications for which the Director of Public Safety is responsible.

Minimum Requirements:
  • Education/Training:  Associate degree in business management or equivalent experience in a related field.
  • Work Experience:  Extensive, successful background in management and leadership. Experience in recruitment and training. Excellent people skills necessary.

Knowledge, Skill and Abilities:
  • Ability to train and supervise employees.
  • Ability to function effectively under extended stress and in conditions requiring rapid evaluation of information and decision making.
  • Crisis Management skills.
  • Ability to analyze complex and/or technical problems and identify solutions.
  • Ability to make effective presentations before elected officials, management, employee group and the general public.
  • Ability to communicate clearly and effectively both orally and in writing.
  • Must possess demonstrated leadership and administrative abilities.
  • Ability to develop and understand a budget.
  • Must possess the ability to work independently, demonstrate flexibility and personal integrity coupled with the ability to work effectively with others.
  • Ability to obtain, oversee and manage grants and contracts.
  • Ability to deal with and effectively communicate with a variety of people.
  • Must possess a valid Driver License and the ability and willingness to travel as needed.

Duties and Responsibilities:
  • Monitor status of Susquehanna County Emergency Communications Infrastructure to include the scheduling of routine maintenance, emergency repairs, planning future developments and upgrade of equipment (hardware and software).
  • In conjunction and oversight of the Public Safety Director, oversee services provided by outside vendors, contractors and consultants to ensure timely and effective service provision.
  • In conjunction with and oversight of the Public Safety Director, prepare, execute and monitor the fiscal resources of the Susquehanna County 911 Center. The annual budget, grants applications, and contracts will be presented to the Susquehanna Emergency Service Advisory Committee for review and County Commissioners for approval through the Director of Public Safety. A monthly accounting of the annual budget and all grants will be presented to the County Commissioners and Susquehanna Emergency Services Advisory Committee through the Director of Public Safety.
  • Recommend department policy to the Director of Public Safety for review/approval of County Commissioners and will be responsible for direct supervision of all 911 employees.
  • Responsible of preparing work schedules for 911 dispatchers and keep monthly records of individual sick time, vacation time, personal days, used and available.
  • Recommend hiring of potential 911 operator applicants to the Director of Public Safety for review/approval of County Commissioners.
  • Responsible for investigation of all complaints and grievances received by the 911 Center; passing finds and action(s) considered to Director of Public Safety for review/concurrence of County Commissioners.
  • Responsible for development and maintenance of Susquehanna County 911 Wire and Wireless plan.
  • Responsible for ensuring all radio licenses are current and within compliance.
  • Work with Susquehanna County approved consultants, as needed, or on own in procuring grant money.
  • Prepare all required reports in writing for Susquehanna County 911 Center and related projects.
  • Prepare all County, State and Federal reports as directed, required or needed.
  • Perform related work as required or assigned.
  • Attend seminars and training as instructed or required.
  • Responsible for maintaining Maintenance Contracts on all Susquehanna County 911 Center equipment (both hardware and software).
  • Maintain 911 Center Standard Operating Procedures developed and reviewed by Susquehanna Emergency Service Advisory Committee and approved by the County Commissioners through channels.
  • Participates as a member of EMS Northeast Pennsylvania.
  • Participates as a member of the Northeast Pa Emergency Response Group.
  • Participates as a member of the Local Emergency Planning Committee.
  • Conduct Public Presentations on 911 as required or directed.
  • Participate in the County Emergency Preparedness Task Force.
  • System Administrator of the CLEAN System.
  • Participating member of the Susquehanna County Communication Committee.
  • Provide a monthly written status and project report to the Director of Public Safety for review/approval of County Commissioners and to Susquehanna Emergency Service Advisory Committee.
  • Serve in an “on call” capacity and be available 24 hours/day, 365 days/year. Respond to Susquehanna County 911 Center and/or Emergency Operation Center during any emergency situation or activation as needed or directed.
  • Ensure that all required certifications are in force and current.
  • Ensure the overall efficient running of the Susquehanna County 911 Center.
  • Assume duties of EMA Coordinator in the absence of the Director of Public Safety, or as needed or directed.

Required Certifications:

Within 6 months of hire:
  • 40-hour APCO Telecommunicator
  • Pa 911 Supervisor Certification
  • HazMat Awareness
  • Incident Command
  • Terrorism Awareness and Operations
  • Personnel Management Course

Physical Requirements:
The incumbent must be able to perform the duties and responsibilities of the position in both a normal office environment, as well as possessing the physical acumen to allow them to perform a variety of physical exercises needed to provide the appropriate response to on-scene emergency and hazardous material mitigations.


Special Requirements:
  • Must pass the County’s pre-employment testing requirements:
    • Background check results - need to indicate no record of criminal convictions.
    • Drug screen results - need to indicate a negative result.
  • Must be willing to travel as needed.  May be required to travel between County owned properties.
  • Must comply with all Susquehanna County’s Employment Policies and perform work within safety guidelines.

­­DISCLAIMER

The above statements are intended to describe the general nature and level or work being performed by the person assigned to this position.  They are not intended to be construed as an exhaustive list of all responsibilities, deities, and skills required to perform in this position.

I HAVE READ THE ABOVE POSITION DESCRIPTION AND FULLY UNDERSTAND THE REQUIREMENTS SET FORTH THEREIN. I HEREBY ACCEPT THE POSITION OF 911 COORDINATOR AND AGREE TO ABIDE BY THE REQUIREMENTS AND DUTIES SET FORTH. I WILL PERFORM ALL DUTIES AND RESPONSIBILITIES TO THE BEST OF MY ABILITY.
 
     
Employee Signature   Date
     
     
Department Head Signature   Date


In compliance with the Americans with Disabilities Act, the Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the Employer.
 
Posting Date:
Monday, September 11, 2023
Expiration Date:
Open
911-Coordinator-09-2023.pdf
Employment-Application.pdf