Assistant Director of Domestic Relations

Job Title:
Assistant Director of Domestic Relations
County Name:
Susquehanna County
TITLE:                               ASSISTANT DIRECTOR
SALARY:                          $40,200.25 /YEAR

Minimum Requirements:
  • Education/Training:  The Assistant Director shall hold a two-year associate degree or higher; prefer at least five years’ experience in Domestic Relations or in a related field.
  • Work Experience: Direct experience with the child support program and supervisory experience are preferred.
Required Knowledge, Skills, and Abilities:
  • The Assistant Director must be skilled in relating well with clients, public agencies, colleagues, and the public. 
  • They must be able to multi-task.
  • They must possess proficient computer skills including experience with Windows, Microsoft Word, Outlook, and Excel.
  • They must have typing skills.
  • They must be able to operate a calculator, photocopier, fax machine, scanner, telephone, etc. 
  • The Assistant Director must have the ability to perform professional work and have excellent verbal and written communication skills. 
  • They must be able to investigate as well comprehend and interpret a variety of documents including various pay stubs, tax returns, court papers, court orders and notices to assist Domestic Relations Section (DRS) employees.
  • The Assistant Director must be able to understand and explain child support laws such as Federal Code of Regulations, PA Consolidated Statutes, PA Rules of Civil Procedure, case law, Consumer Credit Protection Act, and other states' laws.
  • They must have the ability to analyze complex social situations and recognize workable solutions.
  • They must have the ability to work under pressure; deal with stress associated with a confidential Court environment and time restrictions. 
  • The Assistant Director must be able to deal authoritatively with people under stress and express ideas clearly both orally and in writing.
  • They must have the ability and skill to perform mathematical/financial calculations and the ability to compose court orders.

Principal Duties and Responsibilities:
The following duties are normal for this position.  These are not to be construed as exclusive or all inclusive.  Other duties may be required and/or assigned.
  • The Assistant Director assumes the responsibilities of the Director in his/her absence. 
  • The Assistant Director assists the Director with the daily running of the DRS office as well as is a direct supervisor of six employees.  This task may include monitoring employee work performance, dealing with conflicts between employees, answering questions and providing employees with daily problem resolutions to assist them with their job duties. The Assistant Director approves employees’ requests for time off and provides those days to the Director for payroll purposes. The Assistant Director conducts employment interviews with the Director of DRS. They conduct employee exit interviews in the Director's absence.
  • The Assistant Director is the DRS IRS Coordinator and is responsible for the duties pertaining to Federal and State tax interception.  The Assistant Director must ensure proper handling of all Federal Tax Information (FTI) pursuant to Bureau of Child Support Enforcement (BCSE) regulations.
  • When there are changes pertaining to support law, the Assistant Director is responsible for implementing those changes within the DRS office.  This involves research, updating procedures, and notifying and training staff as appropriate.
  • The Assistant Director is the PACSES Coordinator and is tasked with trouble shooting the computer system and is therefore the contact for any computer issues or updates.  They are tasked with filing service requests and placing service calls for the office computers, copier, and facsimile. As the PACSES Coordinator, the Assistant Director is responsible for submitting requests for employees to have access to various databases as appropriate.
  • The Assistant Director is the Imaging Administrator and has administrative authority related to the imaging system. They are tasked with reviewing and approving requests for documents that employees wish to have deleted from the imaging system, modifying properties of images and reassigning tasks to the appropriate worker.
  • The Assistant Director is the JNET Registrar and Sponsor for the DRS office.
  • The Assistant Director is responsible for working various monthly reports to monitor Federal Performance measures.
  • The Assistant Director balances the DRS child support bank account and finalizes the daily deposits for the Finance/Enforcement Officer.
  • Also assist the public with necessary filings as well as establishment and maintenance of court files.
  • The Assistant Director is responsible for the duties associated with exoneration of court costs.
  • The Assistant Director is a Veteran Outreach participant and is the contact between the Susquehanna County DRS and the Veteran Affairs Medical Centers.
  • The Assistant Director is responsible for maintaining and update the DRS written procedures.
  • The Assistant Director is tasked with assisting all employees with completing their job responsibilities as necessary.
  • The Assistant Director must perform all other tasks or duties as assigned by the Director or needed to effectively run the Domestic Relations Section.
  • The Assistant Director must be willing and able to attend workshops and conferences as needed.
  • The Assistant Director must be able to work as a team leader for other Domestic Relations employees and be trained in all DRS employees job duties and responsibilities in order to assist team members as needed.  All employees in this department must be cross-trained and able to efficiently handle other worker duties in the case of worker absence, etc.

Required Certifications:
After six months probation, must be certified through training in several different areas including genetic testing services.
  • Within 6 Months of Hire:  Employee must successfully complete New Hire Training, through the Pennsylvania Child Support Enforcement Training Institute (PACSETI) as mandatory per the Cooperative Agreement.  The course provides instruction on the foundation of the Title IV-D Child Support Enforcement Program in Pennsylvania with a focus on the regulations, statutes and judicial rules. The course provides an overview of the Pennsylvania Support Enforcement System (PACSES) and incorporates simulated PACSES processing and is offered online.
  • Within 12 Months of Hire:  Training is ongoing throughout employment and is mandatory per the cooperative agreement.  The employee must continue to review and be knowledgeable of changes in the PA RCP particularly as it pertains to the entire child support program.

Physical Requirements:          
The incumbent must be able to perform the duties and responsibilities of the position in a normal office environment which may involve long periods of sitting and working/looking at/on a computer for multiple hours a day.

Special Requirements:
  • Must understand and have experience with handling of Confidential Data, disclosure of which is protected by law.
  • Must have a valid/not expired driver’s license and must be insurable.
  • Must pass the County’s pre-employment testing requirements:
    • Background check results need to indicate no record of criminal convictions.
    • Drug screen results need to indicate a negative result.
  • Must be willing to travel as needed.  Will be required to attend training sessions, some of which may require overnight travel, to develop and maintain occupational proficiency.
  • Must comply with all Susquehanna County’s Employment Policies.

In compliance with the Americans with Disabilities Act, the Employer will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the Employer.
Posting Date:
Wednesday, November 15, 2023
Expiration Date: